I.T. help that reaches you in minutes, not when a tech can drive over.
Most I.T. problems never need anyone on site. Our Australian helpdesk connects securely to the device with the problem and fixes most issues in the same call, whether you're in Wollongong, Darwin or working from a hotel room overseas.
- Australian helpdesk, no offshore call centre
- Written response times on every plan
- We only connect with your permission
From "it's broken" to fixed, usually in one call.
Call, email or text
Ring 1300 378 899, email or text us. You talk to our Australian team, not a ticket robot.
We connect securely
With your OK, we connect to the computer or phone with the problem. You can watch what we do and end the session at any time.
Fixed while you watch
Most issues, from email and printing to Microsoft 365 and security alerts, are sorted in the same session.
Written up for you
You get a plain-English note of what was wrong and what we did, so nothing is a mystery.
Nearly everything a small business needs.
Microsoft 365 and email
Locked-out staff, password resets, MFA, shared mailboxes, Teams and OneDrive problems.
Threats and alerts
Suspicious emails, security warnings, compromised accounts and anything that just looks wrong.
Computers and phones
Slow laptops, updates, software installs, printers and new staff set up ready to work.
Restores
A deleted file, an overwritten spreadsheet or a lost mailbox folder brought back from backup.
New starters and leavers
Accounts, licences and laptops for new staff, and same-day removal of access when someone leaves.
When hands are needed
On site across the Illawarra, Shoalhaven and Southern Highlands. Elsewhere, we arrange local help and quote it before anyone travels.
Remote access without opening a back door.
Letting someone into your computer should never be a risk in itself. We set remote support up the way we'd want it for our own business.
- Your permission first. We never connect to a device without the user or your business agreeing to it.
- We'll never cold-call you. Scammers pretend to be I.T. support. If someone calls out of the blue asking to connect, hang up and ring 1300 378 899.
- Australian team. Support comes from our own Australian team, not an offshore call centre.
- Data stays onshore. Your Microsoft 365 data and our backups stay in Australian data centres unless you choose otherwise.
How fast we respond, by plan.
Miss a response time on a ticket and we credit 10% of that month's plan fee.
4 business hours
For small teams that need the basics done properly.
See the plan → Advanced Defence1 business hour
Our most popular plan, with tested backups and staff training.
See the plan → Total Fortress15 minutes, 24/7 critical
For regulated industries and anyone who can't afford downtime.
See the plan →See how remote support would work for your team.
Shane runs your free 20-minute risk check over video. You'll get a written summary of your top three risks and a fixed monthly quote.
Common questionsDo we need someone on site at all?
Usually not. Security, updates, Microsoft 365, backups and most day-to-day problems are handled remotely. When something physically needs hands on, like a failed network switch, we come on site across the Illawarra, Shoalhaven and Southern Highlands, or arrange local help elsewhere and tell you the cost first.
What if the computer won't turn on or connect?
We talk you through it over the phone first. If the device has died, we arrange a replacement that's set up and secured before it reaches you, so the staff member signs in and keeps working.
What hours is remote support available?
Australian business hours (AEST/AEDT) on every plan. Total Fortress adds a 24/7 line for critical incidents such as ransomware or a full outage.
We're not in the Illawarra. Can you still look after us?
Yes. Remote support works the same anywhere in Australia, and for Australian businesses with staff overseas. See how we support businesses Australia-wide.
Find out where you're exposed before someone else does.
Book a free 20-minute risk check with Shane. You'll get a plain-English list of your three biggest gaps, whether you sign with us or not.