I.T. for NDIS providers that protects participant records and stands up to audit.
Participant plans, health details and support notes, accessed by workers out in the community. We lock it down so you can show your auditor exactly how it's protected.
What your regulator expects from your I.T.
Plain-English summaries. We're not lawyers and this isn't legal advice, but we build your systems so you can show you've met these.
Information management
Registered providers are audited on how they collect, store, use and dispose of participant information. Your I.T. setup is the evidence.
Incidents and complaints
Providers need systems to record and manage incidents. A data breach involving participants is one of them.
Sensitive information
Health and disability information is sensitive information. Losing it means notifying participants and possibly the OAIC.
The gaps we find most often.
- Participant files in personal email. Support notes and plans sent to workers' Gmail accounts.
- No way to remove access when workers leave. Casual staff keep participant details on their phones for months.
- Shared passwords to the client system. One login for the whole team, so nobody knows who changed what.
- Paper and spreadsheet records with no backup. One lost laptop and the records are gone.
Built for how your business actually works.
We look after the phones, laptops, Microsoft 365 and backups around your client management software, for office staff and support workers in the field.
- Work apps on workers' phones, removable when they leave
- Individual logins and MFA for every worker
- Participant records stored in your own Microsoft 365, not personal accounts
- Daily backups of records and support notes
- Same-day access removal for casual and contract staff
- Incident response plan that covers data breaches
- Managed laptops and tablets for the office and field
- Evidence of information management for your audit
Not in the Illawarra? Same team, same standards.
We look after NDIS providers right across Australia. Whether you're down the road or interstate, you get the same setup, the same written response times and the same evidence for your auditor or insurer, delivered remotely by our Australian team.
- Onboarded by video. Risk check, setup and staff sign-in done remotely in your first two weeks.
- Devices shipped ready. Laptops are enrolled and secured before they reach you.
- Same written response times. Your plan's guarantee applies wherever you are.
- Hands on when needed. On site across the Illawarra, Shoalhaven and Southern Highlands. Elsewhere, we arrange local help and quote it first.
No lock-in. Response times guaranteed. You own everything.
TIME
The response guarantee
Every plan has a written response time. If we miss it on a ticket, we credit 10% of that month's plan fee. No forms, no arguing. It shows on your next invoice.
DAYS
The right-fit guarantee
Give us 90 days. If you don't think we're the right fit, we refund your onboarding fee in full and help you move on. You carry none of the risk of switching.
OWN IT
No hostage I.T.
Your accounts, passwords, licences and data are always yours. Leave with 30 days' notice and we hand over everything, documented, at no charge.
Would your participant records pass your next NDIS audit?
20 minutes with Shane. You'll get a written summary of where you stand and your three most urgent fixes, whether you work with us or not.
Questions we get askedDoes this help with our NDIS audit?
Yes. The NDIS Practice Standards include information management. We set up your systems so you can show how participant records are stored, who can access them and how they're backed up.
Our support workers use their own phones. Can you secure that?
Yes. We can manage just the work apps and data on a personal phone, so you can remove participant information when someone leaves without touching their personal photos.
We're a small provider. Is managed I.T. worth it?
Small providers hold the same sensitive information as large ones: participant health details, support plans and bank details. A breach can affect your registration as well as your participants.
Find out where you're exposed before someone else does.
Book a free 20-minute risk check with Shane. You'll get a plain-English list of your three biggest gaps, whether you sign with us or not.