I.T. for aged care and home care providers that protects resident records and keeps care running.
Resident health records, shared shift tablets and carers working out in the community. We secure all of it, and give you the evidence your auditor asks for.
What your regulator expects from your I.T.
Plain-English summaries. We're not lawyers and this isn't legal advice, but we build your systems so you can show you've met these.
Strengthened Quality Standards
The new Act and strengthened Quality Standards expect providers to manage information, risk and incidents properly. Your I.T. is a large part of how you show it.
Health information
Providers handling health information are covered whatever their size. Eligible data breaches must be reported to the OAIC and the people affected.
Audits and incident reporting
Assessors look at how records are kept, who can see them and what happens when something goes wrong.
The gaps we find most often.
- One login on every shift tablet. Nobody can tell which carer viewed or changed a resident's record.
- Home care staff on personal phones. Client addresses, care notes and key-safe codes on devices you can't wipe.
- Backups nobody has restored. Care plans and medication records you couldn't get back after ransomware.
- Ex-staff still have access. High staff turnover with accounts that are never fully switched off.
Built for how your business actually works.
We look after the devices, network and Microsoft 365 around your care management and rostering software, in the facility and out in the community.
- Individual, fast sign-in for every carer on shared tablets
- Managed phones for community carers, with remote lock and wipe
- MFA on every account, including head office
- Daily backups with a monthly test-restore log
- Same-day access removal when staff leave
- Cyber incident response plan written with you
- Secure Wi-Fi for staff, separate from residents and visitors
- Evidence pack for your Quality and Safety Commission audit
Not in the Illawarra? Same team, same standards.
We look after aged care and home care providers right across Australia. Whether you're down the road or interstate, you get the same setup, the same written response times and the same evidence for your auditor or insurer, delivered remotely by our Australian team.
- Onboarded by video. Risk check, setup and staff sign-in done remotely in your first two weeks.
- Devices shipped ready. Laptops are enrolled and secured before they reach you.
- Same written response times. Your plan's guarantee applies wherever you are.
- Hands on when needed. On site across the Illawarra, Shoalhaven and Southern Highlands. Elsewhere, we arrange local help and quote it first.
No lock-in. Response times guaranteed. You own everything.
TIME
The response guarantee
Every plan has a written response time. If we miss it on a ticket, we credit 10% of that month's plan fee. No forms, no arguing. It shows on your next invoice.
DAYS
The right-fit guarantee
Give us 90 days. If you don't think we're the right fit, we refund your onboarding fee in full and help you move on. You carry none of the risk of switching.
OWN IT
No hostage I.T.
Your accounts, passwords, licences and data are always yours. Leave with 30 days' notice and we hand over everything, documented, at no charge.
Could you show an assessor who has access to your resident records?
20 minutes with Shane. You'll get a written summary of where you stand and your three most urgent fixes, whether you work with us or not.
Questions we get askedDo you work with our care management software?
We look after the devices, Microsoft 365, network, Wi-Fi and backups your care management and rostering systems run on, and work with your software vendor when an issue needs both sides.
Can you help us prepare for a Quality and Safety Commission audit?
Yes. We prepare the I.T. side of your evidence: who has access to resident records, backup and test-restore logs, your incident response plan and how devices are secured.
Our carers share tablets on shift. Is that a problem?
Shared tablets are fine when each carer signs in as themselves. We set up fast individual sign-in so you can see who accessed which record, without slowing down the shift.
Find out where you're exposed before someone else does.
Book a free 20-minute risk check with Shane. You'll get a plain-English list of your three biggest gaps, whether you sign with us or not.