Same team. Same response times. Whether you're 4 km or 4,000 km away.
Black Wolf is based in the Illawarra and supports businesses across Australia and Australian businesses with staff overseas. Everything that keeps you secure is delivered remotely, by an Australian team, under the same written guarantees.
Remote-first, with a plan for when you need hands on.
Fixed where you are
Our helpdesk connects securely to the computer with the problem. Most issues are fixed in the same call, wherever your staff are working.
Laptops that arrive ready
New business laptops are enrolled in Intune and secured before they ship. Staff open the box, sign in, and their apps install themselves.
Arranged when it's needed
On site across the Illawarra, Shoalhaven and Southern Highlands as standard. Elsewhere, we organise on-site help and quote it before anyone travels.
Australian security standards, wherever your team works.
Australian businesses with staff in New Zealand, Asia, the UK or the US get the same protection as the head office: secured sign-in, managed devices and backups, all governed from Australia.
- Australian business hours helpdesk (AEST/AEDT)
- 24/7 critical incident line on Total Fortress
- Conditional access that flags sign-ins from unexpected countries
- Data kept in Australian data centres unless you choose otherwise
- Billing in Australian dollars
Distance doesn't change our promises.
TIME
The response guarantee
Every plan has a written response time. If we miss it on a ticket, we credit 10% of that month's plan fee. No forms, no arguing. It shows on your next invoice.
DAYS
The right-fit guarantee
Give us 90 days. If you don't think we're the right fit, we refund your onboarding fee in full and help you move on. You carry none of the risk of switching.
OWN IT
No hostage I.T.
Your accounts, passwords, licences and data are always yours. Leave with 30 days' notice and we hand over everything, documented, at no charge.
Tell us where your team works.
Shane runs your free 20-minute risk check over video. You'll get a written summary of your top three risks and a fixed quote.
Questions from businesses outside the IllawarraCan you really look after us if we're not in the Illawarra?
Yes. Nearly everything we do, from security and patching to Microsoft 365 and backups, is delivered over the internet. Your written response time is the same wherever you are. When something physically needs hands on outside our on-site area, we arrange it and tell you the cost before anyone is booked.
How does onboarding work remotely?
We run the risk check by video call, then secure your accounts, enrol your devices and start backups remotely over the first two weeks. Staff barely notice. You get the same Day 30 baseline report as a client down the road.
Can you supply laptops to our interstate or overseas staff?
Within Australia, yes. We order business-grade laptops through our distributors, enrol them in Intune before they ship, and staff sign in on arrival. For overseas staff we can enrol devices bought locally.
We have staff overseas. What hours do you support?
Our helpdesk runs Australian business hours (AEST/AEDT). Total Fortress adds a 24/7 critical incident line, so a ransomware alert at 2am Sydney time still gets answered.
Where is our data stored?
Your Microsoft 365 data stays in Microsoft's Australian data centres, and our backups are stored in Australia, unless you ask us to set it up differently.
Find out where you're exposed before someone else does.
Book a free 20-minute risk check with Shane. You'll get a plain-English list of your three biggest gaps, whether you sign with us or not.