I.T. for medical and allied health practices that keeps you open, private and accreditation-ready.
Patient records, tested backups and a written incident plan. We give you the I.T. evidence your accreditation surveyor will ask for, and the systems behind it.
What your regulator expects from your I.T.
Plain-English summaries. We're not lawyers and this isn't legal advice, but we build your systems so you can show you've met these.
Information security
General practices need tested backups, a cyber incident response and continuity plan, a named person responsible for I.T. security, and contracts covering providers' remote access.
No small-business exemption
Health service providers are covered whatever their size. Suspected breaches must be assessed within 30 days, and eligible ones reported to the OAIC and patients.
Professional obligations
Practitioners must keep health records secure, and cyber insurers increasingly ask for MFA, backups and patching before they'll renew.
The gaps we find most often.
- Backups nobody has ever restored. The backup software says it ran. Nobody has proved the patient database comes back.
- Reception PCs with shared logins. One generic account on every front-desk machine, no MFA, never locked.
- No written incident plan. When ransomware hits, nobody knows who to call or what to switch off first.
- Old Windows on clinical machines. Machines kept on old versions because 'the software needs it', and left unpatched.
Built for how your business actually works.
We work around your practice management and clinical software, looking after the workstations, network, backups and Microsoft 365 it depends on, and we deal with your software vendor directly.
- Daily backups with a monthly test-restore log for your surveyor
- Cyber incident response and business continuity plan, written with you
- Individual logins and MFA for every clinician and receptionist
- Patching and device security on every workstation
- Secure remote access for after-hours and telehealth
- Encrypted email for referrals and results where you need it
- Named I.T. security contact and documented provider contract
- Breach assessment support if something goes wrong
Not in the Illawarra? Same team, same standards.
We look after medical and allied health practices right across Australia. Whether you're down the road or interstate, you get the same setup, the same written response times and the same evidence for your auditor or insurer, delivered remotely by our Australian team.
- Onboarded by video. Risk check, setup and staff sign-in done remotely in your first two weeks.
- Devices shipped ready. Laptops are enrolled and secured before they reach you.
- Same written response times. Your plan's guarantee applies wherever you are.
- Hands on when needed. On site across the Illawarra, Shoalhaven and Southern Highlands. Elsewhere, we arrange local help and quote it first.
No lock-in. Response times guaranteed. You own everything.
TIME
The response guarantee
Every plan has a written response time. If we miss it on a ticket, we credit 10% of that month's plan fee. No forms, no arguing. It shows on your next invoice.
DAYS
The right-fit guarantee
Give us 90 days. If you don't think we're the right fit, we refund your onboarding fee in full and help you move on. You carry none of the risk of switching.
OWN IT
No hostage I.T.
Your accounts, passwords, licences and data are always yours. Leave with 30 days' notice and we hand over everything, documented, at no charge.
Would your I.T. pass your next accreditation visit?
20 minutes with Shane. You'll get a written summary of where you stand and your three most urgent fixes, whether you work with us or not.
Questions we get askedDo you support clinical software?
We look after the servers, workstations, network, backups and Microsoft 365 your clinical software relies on, and work directly with your software vendor's support team when an update or issue needs both sides.
Can you help with accreditation?
Yes. We prepare the I.T. evidence your surveyor asks for: backup logs, test-restore records, your incident response and business continuity plans, and the contracts that cover our remote access.
We're a small practice. Does the Privacy Act apply?
Yes. Private health service providers are covered by the Privacy Act and the Notifiable Data Breaches scheme regardless of turnover, which means even a sole practitioner must assess and report eligible breaches.
Find out where you're exposed before someone else does.
Book a free 20-minute risk check with Shane. You'll get a plain-English list of your three biggest gaps, whether you sign with us or not.