I.T. for dental practices that keeps the chairs running and patient records private.
Practice software, imaging, and a front desk that can't stop. We keep it running, back it up properly and make sure a ransomware email can't close your doors.
What your regulator expects from your I.T.
Plain-English summaries. We're not lawyers and this isn't legal advice, but we build your systems so you can show you've met these.
No small-business exemption
Dental practices are health service providers, so the Privacy Act applies whatever your size. Eligible breaches must be reported to the OAIC and patients.
Secure health records
Practitioners must keep patient records secure and available. That includes clinical notes, charts and imaging.
Proof of controls
Cyber insurers and accreditation assessors increasingly ask for MFA, tested backups and patching.
The gaps we find most often.
- Imaging that isn't backed up. The practice database is backed up but the X-ray images are not, or never tested.
- Front desk PCs with shared logins. One generic account on every machine, no MFA, never locked.
- Old Windows on imaging PCs. Machines left on old versions because 'the sensor driver needs it', and unpatched.
- No written incident plan. When the server goes down on a full day, nobody knows who to call.
Built for how your business actually works.
We work around your dental practice software and imaging systems, looking after the server, workstations, network and backups they depend on, and dealing with your vendors directly.
- Daily backups of the practice database and imaging, with test restores
- Patching and device security on every chairside and front desk PC
- Individual logins and MFA for every dentist and receptionist
- Separate, secure network for imaging equipment
- Secure remote access for after-hours work
- Cyber incident response and business continuity plan
- Encrypted email for referrals where you need it
- Breach assessment support if something goes wrong
Not in the Illawarra? Same team, same standards.
We look after dental practices right across Australia. Whether you're down the road or interstate, you get the same setup, the same written response times and the same evidence for your auditor or insurer, delivered remotely by our Australian team.
- Onboarded by video. Risk check, setup and staff sign-in done remotely in your first two weeks.
- Devices shipped ready. Laptops are enrolled and secured before they reach you.
- Same written response times. Your plan's guarantee applies wherever you are.
- Hands on when needed. On site across the Illawarra, Shoalhaven and Southern Highlands. Elsewhere, we arrange local help and quote it first.
No lock-in. Response times guaranteed. You own everything.
TIME
The response guarantee
Every plan has a written response time. If we miss it on a ticket, we credit 10% of that month's plan fee. No forms, no arguing. It shows on your next invoice.
DAYS
The right-fit guarantee
Give us 90 days. If you don't think we're the right fit, we refund your onboarding fee in full and help you move on. You carry none of the risk of switching.
OWN IT
No hostage I.T.
Your accounts, passwords, licences and data are always yours. Leave with 30 days' notice and we hand over everything, documented, at no charge.
If your server failed tomorrow, how long would your chairs sit empty?
20 minutes with Shane. You'll get a written summary of where you stand and your three most urgent fixes, whether you work with us or not.
Questions we get askedDo you support dental practice software and imaging?
We look after the server, workstations, network and backups your practice software and imaging rely on, and work with your software and imaging vendors on updates and issues.
Our X-ray images are huge. Can you back them up?
Yes. We size backups for imaging, keep a copy off site and test that images and the patient database actually restore.
We're a single-chair practice. Does the Privacy Act apply?
Yes. Health service providers, including dentists, are covered by the Privacy Act and the Notifiable Data Breaches scheme regardless of turnover.
Find out where you're exposed before someone else does.
Book a free 20-minute risk check with Shane. You'll get a plain-English list of your three biggest gaps, whether you sign with us or not.