I.T. that keeps your business open, secure and compliant.
Based in the Illawarra, supporting businesses Australia-wide and overseas. Built for childcare, medical, legal and trades. One fixed monthly fee covers Microsoft 365, security, backups and support, aligned to ASD Essentials (Essential Eight). Miss a response time and we pay you.
- 15-minute critical response, or we credit you
- No lock-in, 90-day right-fit guarantee
- Same team and response times, 4 km or 4,000 km away
Based on the gaps we most often find in first assessments.
Most small businesses don't find out their I.T. is broken until the day it costs them.
We see the same gaps in almost every first assessment. None of them are anyone's fault. They're what happens when I.T. is looked after "when someone has time".
- You're chasing your I.T. provider. Tickets go into a queue in Sydney and you hear back tomorrow, maybe.
- Nobody can tell you if the backups work. They've never been test-restored, so you won't know until you need them.
- Staff can log in from anywhere without MFA. One reused password is all it takes for a fake invoice to go out from your real email.
- Your regulator asks for evidence you don't have. ACECQA, RACGP accreditation, the Law Society or your insurer want policies and proof.
- The bills are unpredictable. Every fix is another invoice, so you put off calling until it's urgent.
We built every plan to make the four things that matter go the right way.
Systems that stay up, staff who can work, and an audit or insurance renewal you can pass with evidence in hand.
Written response times with a credit if we miss, quarterly restore tests, and a maturity score you can watch improve.
MFA, email protection and backups are switched on in your first two weeks, not "in phase three".
We deal with the old provider, your phone company and your software vendors. You get one number to call.
Three plans. Pick how much protection your business needs.
Every plan includes Microsoft 365 Business Premium, device security, patching and a helpdesk that answers. The higher plans add backups, training, compliance evidence and faster response.
Essential Shield
For small teams that need the basics done properly: secured accounts, protected devices and business-hours help.
Response: 4 business hoursSee what's included → Most popular · Enhanced securityAdvanced Defence
Adds daily tested backups, staff phishing training, scheduled on-site visits and quarterly security reviews.
Response: 1 business hourSee what's included → Maximum protection · Regulated industriesTotal Fortress
For childcare, medical and legal: 24/7 critical response, compliance evidence packs and an ASD Essentials (Essential Eight) roadmap.
Response: 15 minutes, 24/7 criticalSee what's included →We speak your regulator's language.
Generic I.T. support treats a childcare centre like a café. We build your security around the rules you actually answer to.
Childcare & early learning
Photos of children, family records and service devices, locked down to match your safe-use-of-technology policy.
NQF Regulation 168 · ACECQAChildcare I.T. → MedicalMedical & allied health
Patient records, clinical software and tested backups, with the evidence your accreditation surveyor will ask for.
RACGP Standards · Privacy Act NDBMedical I.T. → LegalLegal & professional
Client confidentiality, secure matter files and protection against the fake-invoice scams that target trust money.
Solicitors' Conduct Rules r9Legal I.T. → TradesTrades & construction
Phones, tablets and job-management apps that work on site, plus invoice-fraud protection for your accounts inbox.
Mobile fleet · Payment fraudTrades I.T. →Also: aged care · NDIS providers · accountants · dental · real estate · not-for-profits
Assess. Secure. Prove. Improve. Fully protected in about 30 days.
The same four-stage method for every client, whether you're down the road in Wollongong or on the other side of the country. Each stage ends with something you can see.
Assess: free risk check
20 minutes with Shane. You get a written list of your three biggest gaps, whatever you decide.
Assess: fixed written quote
One price per month, based on your staff and devices. No surprises, no hidden extras.
Secure: quick wins first
MFA, email protection, device security and backups go on first, because that's where the risk is.
Prove: your baseline report
Your ASD Essentials (Essential Eight) score, what we fixed, and the plan for the next 90 days. Then every quarter we improve it and show you the numbers.
On site across the Illawarra. Remote-first everywhere else.
Most I.T. problems are fixed remotely, wherever you are. When something needs hands on, we're on site across the Illawarra, Shoalhaven and Southern Highlands. Everywhere else in Australia, new laptops ship to your door ready to log in, and we arrange on-site help when it's needed.
- One team, one set of response times. Your plan's written response time applies in Kiama or Perth.
- Onboarding done remotely. MFA, email security, device enrolment and backups are all set up over the internet.
- Devices delivered ready to work. Business laptops are enrolled in Intune before they ship, so staff sign in and start.
- Overseas staff and offices covered. Australian business hours support, plus a 24/7 critical line on Total Fortress.
We take the risk of switching, so you don't have to.
Most I.T. companies ask you to trust them. We'd rather put it in the agreement.
TIME
The response guarantee
Every plan has a written response time. If we miss it on a ticket, we credit 10% of that month's plan fee. No forms, no arguing. It shows on your next invoice.
DAYS
The right-fit guarantee
Give us 90 days. If you don't think we're the right fit, we refund your onboarding fee in full and help you move on. You carry none of the risk of switching.
OWN IT
No hostage I.T.
Your accounts, passwords, licences and data are always yours. Leave with 30 days' notice and we hand over everything, documented, at no charge.
How we compare to the other options.
The "I.T. guy" or break/fix
- Paid when things break
- No monitoring, no testing
- Unpredictable bills
- Gone on holidays when you need them
Big remote MSP
- Ticket queue and call centre
- 12 to 36 month lock-in contracts
- Nobody who knows your business
- On-site visits charged extra, if at all
Black Wolf
- Fixed monthly fee, paid to prevent problems
- Response times in writing, with a credit if we miss
- Local team who comes on site
- No lock-in. You own everything
- Compliance evidence for your industry
"When you call Black Wolf, you get me or someone I trained. Not a call centre, not a ticket number. I built this business because Illawarra businesses deserve the same security as the big end of town, without being treated like a number."
Shane · Director & Lead I.T. Consultant
Local businesses, looked after properly.
"Black Wolf promptly diagnosed our cybersecurity issues and gaps and fixed issues that had been causing great distress to our business for months. Black Wolf now runs our I.T support and Cybersecurity. Highly recommended."
"Their turnaround time to fix our I.T issues is exceptional and the entire setup process from start to finish was easy and painless. Thanks Shane and the team."
"Very down to earth people who know what they're talking about when it comes to Cybersecurity and I.T Support."
Score your business against ASD Essentials (Essential Eight) in 2 minutes.
12 yes-or-no questions, based on the Australian Signals Directorate's framework. You'll get an instant grade and your top risks, free.
What does managed I.T. actually include?
Everything that keeps your business running and secure, for one flat monthly fee per user: Microsoft 365 licences and management, device security and patching, email protection, backups, a helpdesk that answers, and regular reporting. You stop paying per problem and we take responsibility for preventing them.
Why don't you charge per job?
Pay-per-fix pricing rewards the I.T. company when things break. Our fee stays the same whether we fix ten things or none, so we're paid to stop problems before they happen. That's the only model that lines up with what you want.
How fast do you respond?
Every plan has a written response time, from 4 business hours on Essential Shield down to 15 minutes, 24/7, for critical issues on Total Fortress. If we miss it, we credit 10% of that month's fee.
Are we locked in?
No. After onboarding you can leave with 30 days' notice, and we hand over every password, licence and document at no charge. We'd rather keep you because we're good.
We already have an I.T. person. Can you work with them?
Yes. We often run co-managed I.T., adding security, monitoring, backups and after-hours cover alongside your internal person so they can focus on the work only they can do.
Do you only work in the Illawarra?
No. We're based in the Illawarra and come on site across Wollongong, Shellharbour, Kiama, the Shoalhaven and the Southern Highlands. We support businesses everywhere else in Australia remotely, with the same team and the same written response times, and Australian businesses with staff overseas too.
The Cybersecurity Essentials Guide
The plain-English guide we give our own clients. Phishing, ransomware, fake invoices and the controls that stop them.
Find out where you're exposed before someone else does.
Book a free 20-minute risk check with Shane. You'll get a plain-English list of your three biggest gaps, whether you sign with us or not.